Servicenow Catalog Use Case
- Home
- Desktop Replacement
- Desktop Borrow
- USB Port Opening
- Internet Access Modification
- Computer Password Reset
- Computer Access Removal
- Desktop Wallpaper Deployment
- Meeting Event Support
- Zoom Meeting Account Borrow
- File Server Backup
- File Server Creation
- File Server Removal
- Email Creation
- Email Modification
- Email Deletion
- Restore (File/Folder) - File Server
Title
Restore (File/Folder) - File Server
Available For
All Users
Variables
- Server Address
- Reason
Variable Sets
- User details:
- Requested for
- Employee ID
- Division
- District
- Department
- Computer Name
UI Policies
Catalog Client Scripts
Engine Flow
Remark
- All columns (5 columns) in User details variable set automatically populated based on user login to Servicenow instance, all columns are read only by default.
- Computer name are automatically selectable based on available computer in the organization