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How to Fix the Issue of Catalog Tasks Not Automatically Created in ServiceNow

Author: Agus Budi Harto, 2025-06-20 07:28:27

In a dynamic business environment, the need for a variety of Service Catalog items in ServiceNow is common. Often, we find ourselves enthusiastically building numerous catalog items to streamline processes—while still ensuring the user interface remains clean and user-friendly, avoiding overwhelming end users with too many options.

This development journey usually involves designing flows with Flow Designer, crafting intuitive interfaces using the Catalog Builder, and performing rigorous testing across Development, QA, and finally the Production Instance.

However, there are cases where, even after everything appears correctly configured, the Catalog Task fails to generate automatically when impersonating an end user. This can be frustrating—especially after putting in so much effort.

The Simple Fix

Surprisingly, the solution is straightforward:
The flow must be set to run as System User, not as the User who initiates the session.

Here’s how you can fix it:

  1. Open the affected flow in Flow Designer.

  2. Click on Properties in the flow’s menu.


  3. Scroll down to the Advanced Options section.


  4. Change the Run As setting to System User.

After making this change, try running the catalog item again. The Catalog Task should now be generated automatically, as expected.

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