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Creating a Flow with Flow Designer in ServiceNow

Author: Agus Budi Harto, 2025-04-21 10:40:44

To ensure that Catalog Items created using the Catalog Builder can trigger request tickets and follow a defined approval process aligned with your business needs, a flow is required. This can be accomplished by using ServiceNow’s Flow Designer. Below are the steps to create a flow:

Steps to Create a Flow in ServiceNow:

  1. Open Flow Designer
    Navigate to All > Flow Designer from the application navigator.


  2. Create a New Flow
    Click New > Flow to start creating a new workflow.


  3. Fill in Flow Details
    Provide a name and other relevant details for your flow, then click Build Flow to continue.


  4. Add a Trigger
    In the Trigger section, click Add Trigger, search for and select Service Catalog, then click Done.


  5. Add Actions
    In the Action section, you can add an Action, another Flow, or a Subflow, depending on the process you want to build.


  6. Save and Activate the Flow
    Once your flow design is complete, click Save, and don’t forget to click the Activate button to make it live.


  7. Use the Flow in a Catalog Item
    The flow can now be linked to a Catalog Item by navigating to the Fulfillment tab in the item settings.

This guide provides a straightforward way to automate request handling and approval processes within your organization using ServiceNow’s Flow Designer. It's a powerful tool to streamline service delivery and ensure consistency across different business workflows.

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Choosing the Right IT Service Management (ITSM) Tool for Optimal Efficiency

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