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Easier Use of Get Catalog Variables in ServiceNow

Author: Agus Budi Harto, 2025-08-07 08:59:28

The use of the Service Catalog is widespread in ServiceNow's IT Service Management (ITSM) platform. To create a Service Catalog, developers must have a solid understanding of Flow Designer, which involves working with Triggers and Actions. Typically, a Service Catalog in ServiceNow begins with a Trigger from the Service Catalog itself.

The next step involves manipulating records using the Update Record action in the Service Request and Service Request Item tables. The Ask for Approval action is used to request approval from a specific group or approver. In some cases, incorporating If logic becomes necessary to handle conditional scenarios. At the end of the flow, developers often add a Catalog Task for the relevant fulfiller to complete the process.

An interesting aspect worth discussing is when a Service Catalog page includes a variable that determines the flow of the process. In the past, I relied on adding Flow Variables, which were later set using Set Flow Variables and referenced within the flow. This approach was engaging for Service Catalog Flow developers and added a layer of customization to the process.


However, I recently discovered the Get Catalog Variables feature, which confirms that the variables are already present on the Service Catalog page. This approach is far more appealing because it provides flow developers with greater confidence in the existence of the variables they need to reference. While every flow developer has their own preferences, I find using Get Catalog Variables to be significantly easier than creating and managing Flow Variables.


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